FAQs

We work on all models and even some Macs.

For home use, we recommend Microsoft Security Essentials.

1. Run CCleaner.

2. After you do that, run your antivirus.

3. If this does not work, please contact our office. Issues like this are most likely caused by spyware or malware.

4. See next question for definitions of spyware/malware.

The term Spyware has been used in two ways.

In its narrow sense, Spyware is a term for Tracking Software deployed without adequate notice, consent, or control for the user.

In its broader sense, Spyware is used as a synonym for what the ASC calls “Spyware (and Other Potentially Unwanted Technologies).”

Technologies deployed without appropriate user consent and/or implemented in ways that impair user control over:

* Material changes that affect their user experience, privacy, or system security;

* Use of their system resources, including what programs are installed on their computers; and/or

* Collection, use, and distribution of their personal or other sensitive information.

– From AntiSpywareCoalition.org

Malware, a blend of the words malicious and software, is software designed to infiltrate or damage a computer system without the owner’s informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, and annoying software or program code. The term “computer virus” is sometimes used as a catch-all phrase to include all types of malware, including true viruses.

– From Wikipedia